Return Policy

Return Policy

At Batoul Pharm, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a hassle-free return and refund process. Please read the following return policy carefully.

Eligibility for Returns

To be eligible for a return, your product must meet the following conditions:

• •The product must be returned within 14 days of purchase.
• •The product must be unused and in its original, unopened packaging.
• •All original packaging, labels, and documentation must be intact.
• •You must provide proof of purchase (receipt or order confirmation).

Non-Returnable Items

The following items cannot be returned:

• •Perishable products or products with expiration dates that have passed.
• •Customized or personalized products.
• •Products that have been damaged due to improper use or storage.
• •Products that are expired or have reached their end-of-life date.

How to Return a Product

Follow these steps to return a product:

1. Contact our customer service at contact@batoulpharm.com or through our contact form with your order number and reason for return.
2. Wait for approval from our team, which typically takes 1-2 business days.
3. Once approved, pack the product securely and ship it to our return address.
4. Include your receipt and a note explaining the reason for the return in the package.
5. Once we receive and inspect the product, we will process your refund.

Refund Timeline

Refunds are processed within 7-10 business days after we receive and inspect the returned product. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Shipping for Returns

You are responsible for the cost of shipping your return to us unless the return is due to a defective product or our error. In those cases, we will provide a prepaid return label. Please ensure your package is properly insured and tracked.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately with photos of the damage. We will arrange a free replacement or refund at no cost to you. Please report damages within 48 hours of receipt for the fastest resolution.

Contact Us for Returns

If you have any questions about our return policy or need to initiate a return, please contact us at contact@batoulpharm.com or through our contact form. Our customer service team is here to help!